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Delta flight attendant comforts woman on flight to JFK


He was her guardian angel.

A Delta crew member on a flight from Charlotte to the Big Apple is melting hearts for helping a tearful woman who was nervous about flying — as he sat in the aisle, held her hand and calmly calmed her fears.

“Check out this gem of a flight attendant who was on our flight from CLT to JFK,” passenger Molly Lee, of Raleigh, North Carolina, wrote on Facebook.

“This woman was so nervous about flying so she explained every sound and bump and even sat here holding her hand when it was still too much for her,” he explained.

“Floyd Dean Shannon deserves a raise!” filled in for the empathetic employee.

A photo shared by Lee has gone viral and shows Dean-Shannon sitting on the floor next to the woman, holding her hand and holding a paper cup in the other as he looks reassuringly at her.


Delta flight attendant Floyd Dean-Shannon
Floyd Dean-Shannon sat next to the woman for about 10 minutes as he held her hand.
Facebook / Floyd Joshua Shannon

Lee told news station WXII that she was flying into JFK International Airport on Jan. 14 when she noticed the woman expressing her nervousness to fellow passengers.

“He noticed and said, ‘I’ve got you’ and was very reassuring, just told her not to worry, it would be perfectly safe and she was tearing up.” he said in the report.

Lee said he sat and comforted her for about 10 minutes.


Delta flight attendant Floyd Dean-Shannon
Social media users praised Floyd Dean-Shannon for his act of kindness.
Facebook / Floyd Joshua Shannon

“I have to take a picture because it was moving. It was so beautiful to see someone open their heart to a stranger like that,” she added.

“With every little noise, he’d say, ‘What’s that?’ He says, “It’s okay. That’s just the jet bridge moving away’ or whatever the case may be. And that really helped her,” Lee said, according to ABC11.

“I really hope Floyd gets what he deserves, which is everyone’s love, everyone’s praise, everyone’s admiration. I am so happy that he is receiving this recognition. And I really hope it leads to good things for him,” he said.


Delta flight attendant Floyd Dean-Shannon
“Floyd Dean Shannon deserves a raise!” wrote passenger Molly Lee.
Facebook / Floyd Joshua Shannon

Facebook users hailed Dean-Shannon as a hero.

“People like this make the world go round,” one person wrote.

“Wow!! We need more people like this,” said another.

“This is LOVE and kindness at its best!” wrote a third.

The Post has reached out to Delta for comment on the emotional episode.